From purchase to door in 3 days Not prescribed? Fully refunded within 48 hours licensed clinicians · 50 states Free shipping over $100 · 90-day guarantee From purchase to door in 3 days Not prescribed? Fully refunded within 48 hours licensed clinicians · 50 states Free shipping over $100 · 90-day guarantee
Home / Contact

Need help? Rebecca's on it.

Email us directly — No support tickets, no phone trees. For clinical questions about your treatment, message your clinician from the patient portal so it routes to your care team.

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Medical emergency? Call 911 or go to the nearest ER.

Amie is not an emergency service. We review cases asynchronously and can't provide urgent care. For chest pain, severe allergic reactions, suicidal thoughts, or any life-threatening symptoms — get in-person help immediately.

Emergency · 911
Customer success

Questions, issues, or just want to say hi? Email Rebecca.

She runs our customer success and is the fastest way to get a real answer to anything non-clinical — shipping, billing, account issues, refunds, product questions, wholesale inquiries. Just send an email.

Email us at rebecca@tryamie.com →
AI
A note on our reply process. We use AI to help triage and draft responses to common questions — it's fast and accurate for order status, shipping updates, and FAQs. Anything complex or sensitive routes to a real person on the team. You'll know which one you're getting: bot replies say so, human replies are signed.
Other channels

Who to contact for what.

Clinical stuff goes to your clinician in the patient portal. Press has a dedicated inbox. Legal goes to our founder directly.

MD

Message your doctor

Clinical questions, side effects, dose changes, protocol tweaks. Message from inside the patient portal and it routes directly to your prescribing clinician.

Open patient portal
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Press & media

Journalists, podcasters, and media partners — happy to talk about clinical operations, pharmacy partnerships, and the telehealth landscape.

press@tryamie.com
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Legal & compliance

Regulatory inquiries, legal matters, HIPAA, privacy, DEA, state pharmacy boards — these route straight to our founder.

ian@tryamie.com
Mailing address

Amie Naturals LLC

Amie Naturals LLC
382 NE 191st, Ste 35622
Miami, FL 33179
United States

This is our business mailing address. Returns should be sent to the pharmacy return address on your packing slip, not here.
Support hours

When we're reading messages

Mon–Fri
7am–9pm ET
Saturday
9am–5pm ET
Sunday
Closed
Holidays
Closed

Clinicians review urgent patient portal messages 7 days a week. Administrative emails wait until Monday if sent over the weekend.
Quick reference

Every channel on one card

General
rebecca@tryamie.com
Clinical
Patient portal
Press
press@tryamie.com
Legal
ian@tryamie.com

Unsure where to send it? Default to Rebecca — she'll route it correctly.