Clinical review before fulfillment Not prescribed? Refunded if clinically declined Licensed provider network Free shipping over $100 · clear refund policy Clinical review before fulfillment Not prescribed? Refunded if clinically declined Licensed provider network Free shipping over $100 · clear refund policy
Home / How it works
3 steps · clinical review · shipped after approval

From checkout to delivery, without the waiting room.

A licensed clinician reviews your intake before any prescription is fulfilled. If treatment is not clinically appropriate, the order is refunded in full within 48 hours.

01
2 MINUTES · ONLINE

Pick your treatment.

Browse our catalog, read the protocol details, and check out. That's it for your part. Shopify-secure checkout. If a licensed clinician cannot approve treatment after reviewing your medical intake, the order is refunded in full within 48 hours.

Shop 50+ protocols across 8 categories
Shopify-secure checkout
Refunded if not approved
02
5 MINUTES · RIGHT AFTER CHECKOUT

Complete your medical intake.

After checkout, you'll land on your order confirmation with a secure link to your medical intake form — the clinical questions a physician needs to prescribe safely. Finish it in a few minutes from anywhere.

HIPAA-compliant, encrypted end-to-end
Detailed health history + medications
Autosaves — finish on any device
The full timeline

From your first question to refill #12.

Approved prescription orders move from intake to pharmacy fulfillment quickly. Timing varies by treatment, pharmacy capacity, shipping lane, and clinical complexity.

T+0Right now

You pick your treatment.

Browse our 50+ protocols across weight loss, hormone therapy, sexual wellness, skin, and more. Read each product's details, dosing schedule, and FAQs. Takes most people between 2 and 5 minutes to decide.

T+3 minCheckout

You check out.

Add to cart, review your total, and complete Shopify's secure checkout. Free shipping over $100. If a licensed clinician does not approve treatment after reviewing your intake, the order is refunded in full within 48 hours.

T+4 minIntake form

You complete your medical intake.

Right after checkout, you'll land on your order confirmation with a secure link to your HIPAA-compliant medical intake form. Detailed health history, current medications, allergies, contraindications. 5–10 minutes on any device — it autosaves.

After intakeClinical review

A licensed clinician reviews your case.

A licensed clinician reads your full intake — medical history, medications, goals, and contraindications. They can approve treatment, approve with modifications, request more information, or decline if it is not a safe fit. If declined, the order is refunded in full within 48 hours.

After approvalPharmacy

Pharmacy fulfillment begins.

If approved, your medication is prepared or dispensed by a licensed pharmacy partner according to the prescription and applicable pharmacy standards.

FulfillmentIn transit

Your order ships with tracking.

Shipping speed depends on the medication, pharmacy, and destination. Cold-chain packaging is used where required. You get tracking when the package leaves the pharmacy.

OngoingMonthly refills

Refills are managed in your account.

When eligible, refills can be managed from your dashboard. Change your dose, skip a month, or cancel entirely from your dashboard — no retention call, no friction. If you ever need support, your care team is a message away.

Pricing clarity

What this actually costs.

Pricing should be legible before checkout. Product pages show the plan, billing cadence, and what is included so patients are not reverse-engineering fees after they start.

Clinic-style care

Separate visits + pharmacy
Varies
Doctor visitOften separate
MedicationPharmacy-dependent
Follow-up visitsOften separate
Weekend access
Secure care messaging

Amie

Shown before checkout
Clear
Clinical reviewShown in plan
MedicationShown before checkout
Follow-ups + refillsPlan-dependent
Free shipping
Secure care messaging

Other telehealth

Program-dependent
Varies
Clinical reviewOften bundled
MedicationProgram-dependent
Follow-up visitsPlan-dependent
Secure care messaging
Pause / skip flexibilityLimited
What makes Amie different

Four reasons we exist.

The telehealth category is crowded, we know. Here's what you actually get with us that you don't get elsewhere.

$

Refunded if clinically declined.

If a licensed clinician cannot safely approve treatment after reviewing your intake, the order is refunded in full within 48 hours. You should not pay for a protocol you do not receive.

Clear review status without chasing support.

Your intake is reviewed by the clinical network, and the next step is shown in your account: approved, modified, more information needed, or declined.

Message the care team securely.

Your clinical care team can respond to questions, protocol tweaks, and side-effect concerns via secure message.

Pause anytime. Really.

One click from your dashboard. No phone call, no retention specialist, no six-question exit form. Pause for a month, cancel entirely, change your dose — all you.

Common questions

Still wondering?

Five questions we hear most often. For the full list, see our complete FAQ.

What if a doctor doesn't approve my treatment?

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If a licensed clinician reviews your medical intake and cannot safely prescribe — whether due to contraindications, drug interactions, or another clinical reason — the order is refunded in full within 48 hours. When possible, you also get guidance on safer next steps.

How fast will my medication arrive?

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Most approved prescription orders ship after pharmacy fulfillment is complete. Arrival timing depends on treatment, pharmacy, destination, carrier performance, and whether temperature-controlled packaging is required.

Can I pause or cancel anytime?

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Yes. One click from your dashboard. No phone calls, no retention specialists, no retention hoops. Pause for a month, cancel entirely, or change your dose yourself.

Does insurance cover this?

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We don't bill insurance directly — this lets us keep prices consistent and predictable. Many patients use HSA/FSA cards, and we can provide itemized receipts for out-of-network reimbursement submissions.

Is compounded medication FDA-approved?

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Compounded medications may use clinician-reviewed active ingredients, but the compounded formulations themselves are not FDA-approved because they are prepared for individual patients. Prescriptions are fulfilled through licensed pharmacy partners.

Ready when you are

Real medicine. No waiting room. Fulfilled discreetly.

Pick your treatment and check out. Complete your medical intake — the HIPAA-protected form that supports licensed clinician review. A licensed clinician reviews your case before fulfillment. If treatment is not appropriate, the order is refunded in full within 48 hours.